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Covid-19 Update

IMPORTANT MESSAGE TO OUR SUBSCRIBERS

14/04/2021

A new lockdown has been introduced in France. Running from 3rd April to the 2nd May across the whole country, there are restrictions on business and travel.
Postal offices have to comply with all necessary measures, which is likely to impact mail operations so postal delays are expected.

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06/04/2021

Belgium
Belgium Post have announced that a new lockdown started on the 26th of March and will run until at least the 25th of April. They will continue with all services and delivery of all mail types but the lockdown will impact collection and delivery times.

Australia
Extreme weather conditions in Australia are affecting delivery in New South Wales and Queensland, with difficulties to transportation of mail via the air and road networks, including road closures and access issues caused by flooding, resulting in delivery delays in both states. A number of Post Offices in the affected areas are also closed. This is on top of any Covid restrictions.

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30/03/2021

From the next issue of Octane, June 21 issue number 216, we will be reverting back from Sea Freight to an Air Freight delivery for our Australian subscriber copies.
Current Air Freight transit times to Australia are expected to be in the region of 14-28 days, compared to 30+ days for Sea Freight, however, this cannot be guaranteed.
Please also be aware that there are still delivery delays with local postal services.

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19/03/2021

Italy
Customs Clearance
Very high, unexpected parcel volumes received from Non-EU Countries has led to a backlog at their Customs warehouse. This is causing considerable difficulties in storing and clearing of incoming parcel & mail items from Outside of EU. While they are working to clear any backlog, further delays are likely in addition to any COVID restrictions.

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17/02/2021

Severe weather and heavy snowfall have been impacting mail operations in France, with delivery delays occurring as a result. Heavy rain in the south-west reduced the punctuality of transport links last week. Heavy snow and frost in the Loire region have prevented lorry traffic movements, affecting distribution in certain areas.

In the Netherlands, delays can be expected between 8-19 February due to heavy snow and severe weather conditions.

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02/02/2021

Royal Mail has advised that some customers may experience slightly longer delivery timescales than their usual service standards. This is due to the exceptionally high volumes of mail posted during this further lockdown period, alongside necessary coronavirus-related measures they have put in place in local mail centres and delivery offices to keep their people and customers safe. For more information visit here

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26/01/2021

Overseas delivery

At present, there are no known delays in getting post out of the UK but unfortunately, many countries have implemented special measures to combat the spread of Covid-19, especially at the borders which are affecting transit times. Local delivery offices are also being impacted by reduced staffing and changes to safety related measures.

To find the latest updates for your country please click here.

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12/01/2021

We are making every effort to deliver your subscription copies in a timely manner however the latest announcement by Royal Mail may affect the delivery of your magazines.

Unfortunately, 28 areas across the UK are no longer receiving regular post due to many staff have contracted coronavirus or are self-isolating. The affected areas are listed below. There are also delays in other areas, both in the UK and Overseas.

Royal Mail have said “Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards. This is due to the exceptionally high volumes we are seeing, exacerbated by the coronavirus-related measures we have put in place in local mail centres and delivery offices to keep our people and customers safe. In such cases, we always work hard to get back to providing our usual level of service as quickly as we can.”

We appreciate your patience and understanding at this time. If you do have any questions, please don’t hesitate to contact us on 0330 333 9490 or email us at subscriptions@managemymags.co.uk.

Lines are open Mon to Fri 9.30am to 5.00pm UK time.      

·       Ashford (TN23-TN27)

·       Barnsley (S70, S71, S72 and S75)

·       Basildon (SS13-SS16)

·       Bow (E3)

·       Bury St Edmunds (IP28-IP33)

·       Chelmsford (CM1-CM3)

·       Christchurch (BH23)

·       Daventry (NN11)

·       Debden (IG7-IG10)

·       Enfield (EN1-EN3)

·       Grays (RM16-RM20)

·       Hampton (TW12)

·       Highbury (N5)

·       Hornsey (N8)

·       Horsham (RH12, RH13)

·       Ilford (IG1-IG6)

·       Leeds City (LS1-LS5)

·       Lewisham (SE13)

·       Magherafelt (BT45, BT46)

·       Margate (CT7-CT9)

·       Rugeley (WS15)

·       Somerton (TA11)

·       South Ockendon (RM15)

·       South Woodford (E18)

·       Upper Holloway (N7)

·       Wandsworth (SW18)

·       Wellington (TA21)

·       Widnes (WA8)

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17/11/2020

Royal Mail have advised that 'Normal deliveries and collections should take place across most of the UK today. However, there may be limited deliveries in some areas due to resourcing issues in a small number of our delivery offices. Please visit here for more information.

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06/11/2020

Normal deliveries and collections will continue to take place across most of the UK. However, there may be limited deliveries in some areas due to resourcing issues in a small number of our delivery offices.

We're working hard to keep any delays to a minimum while keeping our people and customers safe. We're sorry for any inconvenience and thank you for your patience and understanding.

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28/09/2020

We have been advised the delivery to most regions is now back to normal, however, if you are still experiencing delays, we thank you for your patience and understanding.

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12/08/2020

Royal Mail are still reporting delivery delays with USA, Canada, Australia, New Zealand and Japan due to very large back logs of mail to process.

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08/06/2020

We are pleased to report that another 7 countries have released last week from the Royal Mail suspended list. 12 countries remain suspended, the majority of which are within Africa.

You can see the full list here

Please be aware that, although countries are being released, we are still seeing considerable delays in postal services in the countries themselves. Royal Mail have recently flagged USA, Canada, Australia, New Zealand and Japan as all having very large back logs of mail to process.

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26/05/2020

12 further countries have now had their postal suspensions lifted. There are currently now 19 countries that remain suspended, the majority in Africa and Asia.

You can see the full list here

Please be aware that although we can mail to most countries again, there are still may be delays due to limited airfreight and reduced postal services within the majority of countries caused by staff shortages, changes to delivery and large amounts of packages to be distributed.

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20/05/2020

Royal Mail have announced that they are planning to resume Saturday service deliveries for both letters (magazines) and parcels from Saturday June 13th.
Full details on the Royal Mail website here: https://www.royalmail.com/d8/coronavirus-changes-service

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28/04/2020

The latest service changes from Royal Mail may impact the delivery of your magazine if it usually arrives on a Saturday. Royal Mail have made the decision to temporarily cease Saturday deliveries of letters/large envelopes as of 2nd May, so if your usual delivery day is Saturday then your magazine will now arrive on the next working day, or shortly after. This is being put in place in order to redeploy their (reduced) workforce to deliver the massive increase in parcels currently going through the post. Thank you for your patience and understanding while we navigate this change in our delivery process.

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21/04/2020

Royal Mail have lifted the suspension on the following countries; Barbados, Bermuda, Cayman Islands, Dominican Republic, Ecuador, Grenada, Guyana, Jamaica, New Zealand Peru, St Kitts, St Lucia, Turks & Caicos Islands and St Vincent, which means that we will resume mailings to these countries as of today. Royal Mail have announced further suspended international deliveries to two more Countries; Pakistan and Vanuatu.

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15/04/2020 - Update

Due to the impact of the COVID-19 pandemic, an increasing number of countries and territories have had to make the decision to close their borders to International Mail. Unfortunately, this means that we are not currently able to deliver print copies of The Week, The Week Junior or MoneyWeek to you if you are in one of the following areas:

List of areas here 

If you already have access to our digital editions as part of your subscription, don’t forget to log in every week and download your copy.
If you do not have digital access, please contact us at +44 (0)330 333 9490 or customercare@subscribe.dennis.co.uk to discuss your options. The digital editions contain the same content as the magazine, they are fast to download, easy to use and published at the same time as the print magazine.

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08/04/2020 - Royal Mail update

Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure.
The delivery of parcels and letters is a way of keeping the country together, your business operating and helping many people who may not have the option to leave their homes. Royal Mail continues to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. Despite our best endeavours, it is likely that some areas of the country will experience a reduction in service levels due to Coronavirus-related absences at local mail centres or delivery offices.
Thank you for your patience. We are working hard to deliver the UK’s mail in difficult circumstances.

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25/03/2020 - Our customer service team

Following the government announcement earlier this week, our partner who provides Customer Service support have taken the difficult decision to close their Head Office. While they find a solution to support remote working for the team, we are temporarily unable to take your calls. You can still manage your subscription by logging into our website managemymags.co.uk, where you can talk to us via Live Chat, or you can email us at subscriptions@managemymags.co.uk. While our phone lines are unavailable, we are expecting Live Chat conversations and email volumes to increase, so please bear with us at this challenging time and we'll endeavour to respond as quickly as possible.

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25/03/2020 - Can customers catch coronavirus from the mail?

Public Health England has advised that there is no perceived increase in risk of contracting the new coronavirus for handling post or freight from specified areas. From experience with other coronaviruses, we know these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

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24/03/2020 - Open and delivering for the country

Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes. We continue to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. We are constantly monitoring and reviewing resource and procedures.

We will continue providing the best delivery service for you and protect the health of our people, and our customers. We have provided guidance to our people to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health Authority. We have also made a series of adjustments to our parcel handling procedures. We are keeping our ways of working under continuous review. 

We thank you for your patience. We are working hard to deliver the UK’s mail in unprecedented times.
https://www.royalmail.com/coronavirus

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20/03/2020 - Overseas subscriber update

We understand that Coronavirus will have already affected delivery for some of our overseas subscribers. 

If you are one of those who have been affected, we are very sorry for the inconvenience caused, even with our best endeavours this is unfortunately out of our control.

With the disruption already caused and the uncertainty that lies ahead, we want to ensure we can continue to provide the magazines you love, so we're working on complimentary access to the digital edition of your magazine in the interim.

What you need to do…

 1. Log into our secure subscription site www.managemymags.co.uk 

 2. Check  your email address and phone number are correct

 3. If we do not have these for your subscription please add them 

We will use these details to provide you with access to a digital edition and keep you updated with any further changes. 

If you have any questions, please don’t hesitate to contact us on 0330 333 9490 or email us at subscriptions@managemymags.co.uk. Lines are open Mon to Fri 8.30am to 7.00pm, Sat 10.00am to 3.00 pm and closed Sundays.

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16/03/2020

Our subscription teams are dedicated to providing you with the best possible service and our priority is to ensure you enjoy your subscription no matter what. However, with the uncertainty around Coronavirus and the disruption that it may cause in the coming months, we want to ensure that we have measures in place for you to continue to get the magazines you love. Should there be any impact on our print and delivery process, meaning we are unable to deliver your print copy to you, you will be granted complimentary access to the digital edition of your magazine in the interim.

What you need to do...

1. Log into our secure subscription site www.managemymags.co.uk

2. Check your email address and phone number are correct

3. If we do not have these for your subscription please add them

We will use these details to keep you informed if we have any service issues, and provide you with access to a digital edition should we be unable to get the print version to you.If you have any questions, please don’t hesitate to contact us on 0330 333 9490 or email us at subscriptions@managemymags.co.uk. Lines are open Monday to Friday 8.30am to 7.00pm, Saturday 10.00am to 3.00pm and closed Sundays.