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Covid-19 Update

IMPORTANT MESSAGE TO OUR SUBSCRIBERS

25/03/2020 - Our customer service team

Following the government announcement earlier this week, our partner who provides Customer Service support have taken the difficult decision to close their Head Office. While they find a solution to support remote working for the team, we are temporarily unable to take your calls. You can still manage your subscription by logging into our website managemymags.co.uk, where you can talk to us via Live Chat, or you can email us at subscriptions@managemymags.co.uk. While our phone lines are unavailable, we are expecting Live Chat conversations and email volumes to increase, so please bear with us at this challenging time and we'll endeavour to respond as quickly as possible.

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25/03/2020 - Can customers catch coronavirus from the mail?

Public Health England has advised that there is no perceived increase in risk of contracting the new coronavirus for handling post or freight from specified areas. From experience with other coronaviruses, we know these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water.

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24/03/2020 - Open and delivering for the country

Royal Mail remains open for business. The postal service is a key part of the UK’s infrastructure. The delivery of parcels and letters is a way of keeping the country together, businesses operating, and helping many people who may not have the option to leave their homes. We continue to work hard to collect, process and deliver as much mail and parcels as possible in difficult circumstances. We are constantly monitoring and reviewing resource and procedures.

We will continue providing the best delivery service for you and protect the health of our people, and our customers. We have provided guidance to our people to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health Authority. We have also made a series of adjustments to our parcel handling procedures. We are keeping our ways of working under continuous review. 

We thank you for your patience. We are working hard to deliver the UK’s mail in unprecedented times.
https://www.royalmail.com/coronavirus

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20/03/2020 - Overseas subscriber update

We understand that Coronavirus will have already affected delivery for some of our overseas subscribers. 

If you are one of those who have been affected, we are very sorry for the inconvenience caused, even with our best endeavours this is unfortunately out of our control.

With the disruption already caused and the uncertainty that lies ahead, we want to ensure we can continue to provide the magazines you love, so we're working on complimentary access to the digital edition of your magazine in the interim.

What you need to do…

 1. Log into our secure subscription site www.managemymags.co.uk 

 2. Check  your email address and phone number are correct

 3. If we do not have these for your subscription please add them 

We will use these details to provide you with access to a digital edition and keep you updated with any further changes. 

If you have any questions, please don’t hesitate to contact us on 0330 333 9490 or email us at subscriptions@managemymags.co.uk. Lines are open Mon to Fri 8.30am to 7.00pm, Sat 10.00am to 3.00 pm and closed Sundays.

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16/03/2020

Our subscription teams are dedicated to providing you with the best possible service and our priority is to ensure you enjoy your subscription no matter what. However, with the uncertainty around Coronavirus and the disruption that it may cause in the coming months, we want to ensure that we have measures in place for you to continue to get the magazines you love. Should there be any impact on our print and delivery process, meaning we are unable to deliver your print copy to you, you will be granted complimentary access to the digital edition of your magazine in the interim.

What you need to do...

1. Log into our secure subscription site www.managemymags.co.uk

2. Check your email address and phone number are correct

3. If we do not have these for your subscription please add them

We will use these details to keep you informed if we have any service issues, and provide you with access to a digital edition should we be unable to get the print version to you.If you have any questions, please don’t hesitate to contact us on 0330 333 9490 or email us at subscriptions@managemymags.co.uk. Lines are open Monday to Friday 8.30am to 7.00pm, Saturday 10.00am to 3.00pm and closed Sundays.